Common purchase queries answered
Orders and Shipping
We normally produce and ship within 15 business days.
Our Standard shipping/transit times apply (15-20 days for domestic and 20-35 days for international).
Please send us an email to [email protected] within 24 hours to confirm the correct one. The deadline to change the address is 48 hours from the placing of your order. For any other information, please visit the Shipping Policy Page.
The status of your order will be sent in an email after 3-5 business days from the placing time. If you have not received it, please kindly send us an email to [email protected]
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We are an international company, using an American payment processor called Stripe & PayPal. That results in some banks charging additional fees, while other banks do not. Sadly, this is outside of our control.
Additionally, we have heard that those international payments are often routed through Canada and Singapore. Some banks will ask if this is intentional, which it is. The payment will remain secure as Stripe is PCI-compliant and handles the whole payment process for us.
For orders shipped to the wrong address due to a customer inputting the incorrect address:
– We are not responsible if your order gets delivered to the wrong address or returned to the sender (in this case, we just can support contacting the carrier for more information).
So please be extremely careful when entering your shipping address.
If you need to swap an item
Returns and Exchanges
Since our products are custom-made and we only produce a product once we receive an order, we don’t accept returns and exchange it for another product especially if it is due to the customer’s mistake. It is very important to review your order carefully before check-out.
Please check our return policy here: Refund & Return
Please contact our Customer Support team by sending an email via Contact Us page to start the complaint process. Please include the following information:
– Your order number
– Video or photo of the faulty product (If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments)
– Your complete delivery address
Please note that we just support solving the problem and offering a full refund if you notify us the problem within 15 days from receiving the order.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
- Your order is only eligible to be cancelled within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
- The cancellation can not be accepted if you change your mind. We print on demand and therefore we cannot accept returns with that inquiry.
Kindly send us an email via Contact Us page.
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
The product is flawed.
The print quality is poor.
The product you received is different from the product originally represented on our site.
Please email us at [email protected] with a photo of the product you received along with detailed shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.