Shipping Policy

Effective date: August 4, 2025

At 999Custom, we are proud to offer affordable and transparent shipping options for our made-to-order products. This page outlines our shipping times, rates, delivery regions, and policies.

1. Processing Time

All products are made-to-order and require 2–5 business days for production before shipping. Once your order is ready, you will receive a tracking number via email.

2. Shipping Rates

Shipping is calculated automatically at checkout based on your cart total and delivery location.

3. Delivery Regions

We ship to the following countries:

• United States
• Canada
• Australia
• United Kingdom
• Most EU countries
• Other international destinations 🌍

If your country is not listed at checkout, please contact our support team.

4. Delays and Exceptions

While we do our best to meet delivery estimates, delays can occur due to:

• Customs inspections
• Weather disruptions
• Holidays or peak seasons

999Custom is not responsible for delays caused by the shipping carrier.

5. Lost or Undeliverable Packages

If your tracking shows delivered but you didn’t receive the package:

• First, check with neighbors or your local postal office
• If still unresolved, email us at [email protected]

If a package is returned to us due to an incorrect or incomplete address, we will contact you to reship. Reshipping fees may apply.

6. Customs, Duties, and Taxes (for International Orders)

Buyers are responsible for any import duties or customs fees that may apply in their country. These fees are not included in the shipping cost and vary by destination.

7. Contact Information

For questions regarding shipping, tracking, or delivery:

• 📧 Email: [email protected]
• 🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST

Summary:

• ⏱️ Production time: 2–5 business days
• 🚚 US Shipping: $6.99 per item
• 🌍 Worldwide Shipping: $8.99 per item
• 🎁 FREE shipping on orders over $99