Common queries answered
Frequently asked Questions
We normally produce and ship within 15 business days.
Our Standard shipping/transit times apply (15-20 days for domestic and 20-35 days for international).
Please visit: Refund & Return
If you want to change the information on your order, kindly send us an email via Contact Us page
Please be reminded that we can only edit or make changes on your order within 24 hours from purchase. For the address, the time to change is within 48 hours from the placing time.
After that, your order is locked for processing and we can no longer make changes to it. It is very important that we double check all the information before check-out.
– We’ve set your order to the highest priority so it can be better-taken care of.
– We’ve already recruited more staff to take care of all of the pending orders.
– We’ve stopped receiving new orders so as to focus 100% on the pending ones.
Normally, the tracking information will only update as soon as it reaches the next destination and is scanned by the system. Please allow 3-5 days for the carrier to scan your package into their system. Besides, please send your query to us at [email protected] to get the tracking updates.
