Payment Policy

Effective date: August 4, 2025

At 999Custom, we are committed to providing secure and flexible payment options for customers worldwide. This policy explains our accepted payment methods, currency, and how we protect your financial data.

1. Accepted Payment Methods

We currently support the following payment options:

💳 Credit & Debit Cards

You can securely pay using major credit and debit cards:

• Visa
• MasterCard
• American Express
• JCB
• UnionPay (selected regions)

All card transactions are processed via Airwallex, a trusted and PCI DSS Level 1 compliant global payments provider.

Payment is encrypted and authorized in real-time, with no card data stored on our servers.

🅿️ PayPal

We also accept PayPal for added convenience. You can pay using:

• PayPal balance
• Linked credit or debit cards
• Bank account (where supported)

No PayPal account? No problem — you can check out as a guest.

2. Currency and Conversions

All product prices are displayed in USD by default.
However, with Airwallex’s multi-currency support, you may be able to pay in your local currency (e.g., EUR, AUD, GBP, etc.) depending on your card provider.

Exchange rates and fees are determined by your card-issuing bank.

3. Payment Authorization

• Payment is required in full at the time of checkout.
• Orders will only be processed after successful authorization and settlement.

4. Payment Security

We take your security seriously. Our platform includes:

• ✅ SSL encryption (HTTPS) on all pages
• ✅ Secure real-time processing via Airwallex
• ✅ PCI-DSS Level 1 compliance
• ✅ No payment details stored locally on our servers

Airwallex uses AI-powered fraud detection systems to monitor all transactions for suspicious activity.

5. Taxes and Fees

• Applicable sales taxes (U.S.) are automatically calculated at checkout based on your shipping address.
• International buyers are responsible for any customs duties, VAT, or import fees imposed by their country.

6. Failed or Declined Payments

If your payment fails:

• Double-check your card details and billing info
• Try a different card or switch to PayPal
• Contact your bank to authorize international eCommerce payments

For assistance, contact us at [email protected]

7. Chargebacks and Disputes

We are committed to customer satisfaction. If there’s an issue with your order or charge:

• Please contact us first — we will respond within 1–2 business days
• Unnecessary chargebacks may delay resolution and lead to account restrictions

8. Contact Us

• 📧 Email: [email protected]
• 🕘 Business Hours: Mon–Fri, 9:00 AM – 6:00 PM PST
• 📍 Address: 1528 E Young St, Wilmington, CA 90744, United States

Summary:

• ✅ We accept cards via Airwallex and PayPal
• 🔐 100% encrypted, PCI-DSS compliant
• 🌍 Multi-currency available depending on card
• 🧾 Orders only processed after full payment