Privacy Policy

Effective Date: August 4, 2025

Your privacy matters to us. At 999Custom, we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights related to that data.

1. Information We Collect

We collect personal information when you visit our site, place an order, or interact with us. This may include:

• Contact information: name, email address, phone number
• Shipping and billing details: address, postal code
• Payment information: securely processed via Stripe, PayPal, or similar
• Device information: browser type, IP address, operating system
• Usage data: pages visited, referral sources, time on site (via cookies or analytics)

We do not collect or store your full payment card details. Payments are handled by third-party PCI-compliant gateways.

2. How We Use Your Information

We may use your personal information to:

• Fulfill and ship your orders
• Send transactional emails (order confirmation, tracking info, etc.)
• Provide customer support
• Improve our website and user experience
• Send marketing offers (only if you opt-in)

We will never sell or rent your personal data to third parties.

3. Sharing of Information

We only share data with trusted service providers necessary for fulfilling your order, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS, FedEx, UPS)
• Email service providers
• Analytics tools (Google Analytics, Facebook Pixel)

These providers only have access to the data needed to perform their services and are contractually bound to protect it.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website performance and visitor behavior
• Store cart and login sessions
• Personalize content and offers

You can control or delete cookies in your browser settings at any time.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

6. Your Rights

Depending on your location (e.g., EU, California), you may have rights to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• File a complaint with a data protection authority

To exercise your rights, please email: [email protected]

7. Children’s Privacy

We do not knowingly collect or solicit data from individuals under 13 years old. If you believe a child has provided us with personal information, please contact us immediately.

8. Data Security

We implement secure protocols including:

• SSL encryption (HTTPS)
• Firewall and anti-malware protection
• Regular security updates
• Secure storage via cloud infrastructure

Despite our best efforts, no system can be 100% secure. Use the site at your own discretion.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Any changes will be posted here with a revised effective date.

We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data:

• 📧 Email: [email protected]
• 📍 Mailing Address: 1528 E Young St, Wilmington, CA 90744, United States
• 🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST